9 High Street

Terms and Conditions for the Little Flower Pot

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Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Little Flower Pot's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘The Little Flower Pot’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 9 High Street, Sunninghill, Ascot, Berks SL5 9NQ. Our company registration number is 5962630 registered in England and Wales. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


  • We only deliver products within mainland UK and the Isle of Wight.If you request delivery to remote areas which are not normally delivered to by a member florist you will be advised of any additional charges as soon as possible upon receipt of your Order
  • In case of delivery to certain locations where a third party is involved, such as offices, Funeral Directors, hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
  • Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier or postal service. In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full. For deliveries via third parties to Northern Ireland and some areas of Scotland, and Wales please allow up to an additional 48 hours after the requested delivery date for delivery to be made.
  • Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
  • In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on your Order
  • We will deliver the Products ordered by you to the address you give to us for delivery at the time you make your order. We cannot guarantee when any item will be despatched and we are unable to specify a time for delivery.
  • Timed deliveries are not available as clearly stated on the order form, should a timed delivery therefore be requested we will not be bound in any way to honour such a request.


  • We reserve the right to make adjustments to the price to take account of any increase in, or the imposition of, any taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong. We will inform you of the correct price and give you an opportunity to cancel the order. If the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.
  • All prices on our website are inclusive of VAT at the current rate but exclusive of delivery and insurance charges which will be payable at the time of placing your order.


  • We accept payment by credit and debit card. We will not dispatch a Product until we have received payment from you. If for any reason payment is refused after we have dispatched the Products we will have the right to request the payment from you or recover the Products from you and charge you for our costs in recovering the Products or seeking further payment.


  • All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
  • In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
  • Some Flower Products may be delivered by us in bud to ensure longer life.
  • Some Products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact The Little Flower Pot using the contact details provided on this website

Returns Policy and Cancellation Rights

  • In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above. The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.
  • Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.
  • Refunds may occasionally be given at the discretion of the management.
  • Because of the perishable nature of many Products you are advised to make any complaint within 1 working day of the delivery date of your Products.
  • We will inspect all Products returned to us as faulty or damaged. If we discover that they are not faulty or damaged we may recharge you for the Products and the costs incurred by us.
  • We reserve the right to terminate any contract between us without penalty. In the event of termination we shall refund to you all sums paid by you to us. . We will not be obliged to offer any compensation for loss or disappointment suffered by you.